Think
about...
- Decide whether you are writing an email or a letter.
 - What is your reason for writing (e.g. to complain, to apply for a job?
 - Write notes about the key things you want to include and some questions to ask.
 
Plan
Paragraph 1 
 | 
  
Explain why you
   are writing. 
 | 
 
Paragraph 2 
 | 
  
Give more details
   about your reason for writing. 
 | 
 
Paragraph 3 
 | 
  
Give information
   about another aspect of your reason for writing 
 | 
 
Paragraph 4 
 | 
  
Give any
   additional information (e.g. What you would like to happen, your
   availability for an interview). 
 | 
 
Useful
language
Greetings 
 | 
 
If
   you know their name: 
Dear
   Mr / Mrs / Miss / Ms (Surname), 
Yours
   sincerely, (Your full name) 
If
   you don't know their name: 
Dear Sir or Madam 
 | 
 
Giving a reason
   for writing 
 | 
 
I
   am writing to complain about... 
I am writing in
   response to (your advert)... 
 | 
 
Giving your
   opinion (formal language) 
 | 
 
Furthermore,... 
Moreover,... 
In
   addition to... (-ing),... 
Nevertheless,... 
 | 
 
Including other
   documents 
 | 
 
Please find...
   attached 
 | 
 
Next steps 
 | 
 
I would be
   grateful if you (could)... 
 | 
 
Writing
Always
   include the recipient's name if you know it. 
 | 
  
59
   Wellington Road 
Nottingham 
NG27
   4PU 
Sheila
   Matthews 
Woodlands
   Animal Shelter 
40-42
   Broadfields Road 
Nottingam
   NG13 5TG 
Dear
   Ms Matthews, 
I
   am writing in
   response to the advert for part-time Saturday animal care
   assistants which appeared in the Nottinghamshire
   Echo on 10th
   November. I
   would be very
   grateful if you would consider
   my application and I enclose
   my CV. 
I
   have considerable experience of looking after animals. In
   addition to
   having two dogs, I have
   spent two
   summers working on my uncle's farm in Devon. I also did
   work experience at a veterinary clinic for a week in April, which
   was an invaluable
   opportunity to learn more about small animals. 
I
   believe I have
   the right personal qualities for this position. I would describe
   myself as hard-working and dependable, and I am passionate about
   animals and it would
   be highly
   satisfying to help injured and abandoned animals. As I want to
   study veterinary science at university, I hope to gain
   extremely
   useful experience at the same time. 
I
   am available
   immediately and would be happy to attend
   an interview. I look forward to hearing from you soon. 
Yours
   sincerely, 
Victoria White 
 | 
 
Make
   sure that your ending matches the greeting. 
 | 
 |
Use
   full forms, not contractions. 
 | 
 |
Include
   a range of intensifiers. 
 | 
 |
Use
   formal words and expressions. 
 | 
 |
Use
   a range of tenses and structures. 
 | 
 
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